Reachable, even when your medical practice assistant is busy

Relieves the reception desk, every call is answered

In many medical practices the phone rings exactly when patients on site need attention. Voxtra takes the forwarded calls, also at night, at weekends and when several people call at the same time.

Those who meet a busy line rarely call a second time. Many try the next practice straight away. A missed call thus easily becomes an appointment booked elsewhere, absent from your calendar.

Book, move and cancel appointments

Voxtra books appointments directly in the conversation, moves existing ones or cancels them. The caller uses the phone as usual; an ordinary phone call is enough.

At the practice’s request, an SMS goes out after the booking with the appointment details and a personal link. Through it, the appointment can later be moved or cancelled independently. This keeps the calendar up to date and takes the stack of callbacks off the reception desk.

Urgent concerns: your own announcement

Voxtra is an assistant for reachability and appointment organisation; medical services stay with the practice. For urgent or delicate concerns, it plays the announcement you have stored for that purpose, for example that your team will get back in touch, and then ends the conversation.

Medical questions and diagnoses stay with the practice. In a medical emergency, the emergency number 144 continues to apply. Because the assistant accepts every call, everybody finds someone to talk to straight away.

Directly in OneDoc and Google Calendar

Voxtra books directly into the software your practice already works with, such as OneDoc or Google Calendar, and enters every appointment itself. New appointments, moves and cancellations land in the right calendar immediately.

If your practice works with phone and calendar, Voxtra handles the appointment scheduling by phone and enters the appointments directly.

Multilingual, understands Swiss German

Voxtra supports German, French, Italian and English and additionally understands Swiss German and dialect. The assistant recognises which language is being spoken within the conversation itself.

Data protection and prices

Voxtra is designed to comply with the revised Swiss Federal Act on Data Protection (revFADP) and the EU GDPR. Recordings serve only the services agreed with your practice; they are processed only by Voxtra and its contractually bound service providers.

The assistant costs from CHF 299 per month, and a free 30-day test with your real calls is included. All details can be found under Costs and prices.

Also for other practices

Voxtra suits other specialities as well. There are dedicated pages with the respective details for the dental practice and for physiotherapy.

Swiss-made software from Zurich

Voxtra is a Swiss product in its own right: the software stack is developed, owned and operated by Voxtra GmbH in Zurich. For Swiss practices that means short lines of communication, a local contact and data protection that meets Swiss expectations.

Sensitive call and appointment data is treated confidentially and serves only the services agreed with your practice. The revised Swiss Data Protection Act (revFADP) is therefore part of the product.