Terms of Service

1. Parties

The parties are Voxtra GmbH (in formation), Zurich ("Voxtra"), and the entity that registers an account or uses the services ("Practice"). The person registering warrants that they are authorised to represent the entity.

2. Services

We may develop the services further. We announce material reductions in functionality at least 30 days in advance.

• AI voice agent: answers the practice's inbound calls, books, reschedules and cancels appointments via the connected scheduling system (OneDoc, ePhysio, Google Calendar or the Voxtra scheduler) and sends confirmations by SMS and email.
• Online appointment booking: a public booking page for the practice and a portal to manage services, appointments, opening hours and absences. This service is free of charge.

3. Account and registration

The Practice provides accurate information, keeps its credentials confidential and is responsible for actions taken under its account. Registration requires a verified email address.

4. Practice obligations

• Use of the services only for lawful purposes and only for its own business operations.
• Compliance with applicable data-protection law towards callers, in particular the required notice about automated handling and recording.
• Maintaining correct configuration data such as services, locations, schedules and contact details.
• No circumvention of security measures, no abuse, and no unsolicited messages.

5. Public practice page

The Practice's booking page is publicly accessible and indexed by search engines. Name, service description, logo and contact details thereby become publicly visible.

The Practice is responsible for the lawfulness, accuracy and freedom from third-party rights of the content it publishes. We may take down unlawful or abusive pages after notice. Inclusion in a public directory is the default and can be opted out by the Practice at any time.

6. Free trial

The first month of the voice agent is free of charge. All standard features are available, and cancellation is possible at any time. A transition to paid use happens only if the Practice explicitly confirms it and has provided payment details. Without explicit confirmation, nothing is charged.

7. Fees, invoicing, default

All prices exclude value-added tax, which is added at the statutory rate. Invoices are issued monthly in advance and payable within 14 days. Default interest accrues at 5% per annum (Swiss CO Art. 104); after 30 days of arrears we may suspend the services after written notice. We announce price changes at least 60 days in advance; the Practice may then terminate at the end of the current period.

• Single: CHF 299 per month, one location.
• Multi: CHF 499 per month, up to three locations.
• Enterprise: on request (four or more locations or special requirements).

8. Early-bird discount

Customers who subscribe during the early-bird period receive 50% off the monthly fee for the first twelve months of paid use. The discount applies once per customer, is non-transferable and is not paid out.

9. Fair use

Each subscription includes a generous allowance of call minutes and notifications. In case of persistently excessive usage we will seek a conversation about a suitable plan or adjusted terms; safeguards against abuse remain reserved.

10. Term and termination

The subscription runs monthly and renews unless either party terminates in writing (email suffices) at least 7 days before the end of the period. For cause, either party may terminate after an uncured 14-day cure period following written notice of material breach. On termination, the DPA governs return and deletion of data.

11. Intellectual property

Voxtra retains all intellectual-property rights in the services. The Practice receives a non-exclusive, non-transferable right of use for the term. All rights to Practice data remain with the Practice; Voxtra processes it only to provide the services.

12. No AI training on Practice data

Voxtra does not train its own or third-party AI models on the Practice's data or its callers' data without explicit prior consent.

13. Confidentiality

Each party protects the other's confidential information with at least the same care as its own and uses it only to perform the contract. The obligation survives for three years after termination.

14. Warranties and liability

Voxtra performs the services with professional care in accordance with the documentation. No uninterrupted or error-free operation is warranted; voice AI is probabilistic and results may vary.

To the extent permitted by law, each party's liability is capped at the fees paid in the twelve months preceding the event giving rise to liability; indirect damages and lost profit are excluded. The cap does not apply to intent and gross negligence, personal injury, breaches of confidentiality and indemnification obligations.

15. Indemnification

The Practice indemnifies Voxtra against third-party claims to the extent they arise from abusive use, from the Practice's violations of data-protection law towards callers, or from content published by the Practice. Voxtra indemnifies the Practice against claims that the services, when used as agreed, infringe third-party industrial-property rights.

16. Data protection and sub-processors

Processing of personal data on the Practice's behalf is governed by the Data Processing Agreement, which forms part of these Terms. Sub-processors are disclosed under the DPA; changes are announced at least 30 days in advance.

17. Force majeure

Neither party is liable for delays or outages caused by events beyond its reasonable control, provided the affected party promptly informs the other and takes reasonable mitigating steps.

18. Governing law and jurisdiction

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Zurich.

19. Final provisions and contact

These Terms and the DPA constitute the entire agreement. We announce non-economic changes 30 days in advance; the Practice may terminate upon material changes. If any provision is invalid, the remainder stays in force; the parties replace it with an economically equivalent provision.

Voxtra GmbH (in formation), Zurich. Contact: hello@voxtra.ch.